Returns Policy

Returns

If for any reason you wish to cancel your order with us please send an e-mail to sales@toolmix.uk. We can cancel the order at any time as long as the goods haven’t yet been dispatched.

In the event that your order has been dispatched you can return the goods within 7 working days. The goods must be returned in their perfect, unopened condition and sealed in their original packaging. The costs of returning goods to us will be met by you.

When we receive the goods we will authorise a refund. We will refund the cost of the goods only.

The goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

We reserve the right to reject any item returned to us.

We are in no way liable for any costs incurred should you choose to return an item to us.

We are unable to accept returns for or refund discontinued products.

We reserve the right to charge an Administration and Restocking Fee of £1.99.

Defective Products

All of our orders undertake a Quality Check before being dispatched to You.

Should you receive a defective product from us, despite the Quality Check being undertaken, we will request information from you, including photographs of the specific issues or defects.

If you receive a product and there is an immediate defect or issue with the product, you must contact us within 24 hours of receiving the order.

Upon reporting the issue to us and providing imagery, any claims of a defective product will be investigated by the most senior member of staff available.

The decision made by this staff member is final, and no appeal is possible.